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Tech Support

We’re here to help you!

If you come across any complications while accessing your classes, submitting work, etc., please contact our Technical Support team to start the troubleshooting process.

Hours: Monday-Thursday 7 a.m. – 7 p.m. and Friday 7 a.m. – 6 p.m. (excluding school breaks and holidays)
Phone: 480.456.6678 and press the option for Technical Support.

Troubleshooting

Apple has ended support for Snow Leopard OSX 10.6.8. As a result Primavera will no longer be able to support that operating system. If your computer has the correct hardware, you may be able to do a free upgrade to the latest macOS version. Check here for more information.

Microsoft has ended support for Windows XP. As a result Primavera will no longer be able to support Internet Explorer 8 (the highest version available for XP). Please check the Internet Browser Options for download links for Chrome and Firefox; those browsers should work for the time being. We do however recommend students still using Windows XP upgrade to the newest version of Windows when possible.

All our courses use interactive multimedia which require students’ computers to have Java and Flash Player installed and “cookies” enabled. For specific troubleshooting steps, please click on the topics below to expand more helpful information.

System Requirements

INTERNET + EMAIL

  • 5.0 Mbps minimum bandwidth DSL or Cable preferred (Dial-Up not supported)
  • Personal E-mail address (get a free account from GMAIL, YAHOO or OUTLOOK)

HARDWARE

  • CPU: Intel® I3 or better recommended or AMD equivalent
  • RAM: 4 GB minimum (8 GB recommended)
  • VIDEO: 1024×768 minimum resolution required
  • MONITOR: 15” Widescreen or greater recommended
  • AUDIO: Sound card with speakers or headphones
  • AUDIO: Microphone (required for Foreign Language courses)
  • PRINTER: Inkjet or laser printer (not required, but helpful)
  • VR HEADSET: (Not required but can be used in compatible courses)

OPERATING SYSTEM

  • Windows® 7 (or later), macOS® (10.13 or later) & Chrome OS (Chromebooks)

* iPads, Tablets and some Netbooks are not supported as they may
not be able to use required plugins and/or have screens that are too small to adapt.

Software + Plugin Requirements

Use of Adobe Reader may be needed. Download available below:

ADDITIONAL SOFTWARE SUGGESTIONS:

Internet Browser Options

Antivirus + Antimalware

Keeping your computer clean of viruses and malicious software is essential to your computers health and performance. Primavera suggests that you have up to date and active protection on your computer. Below are links to some free programs that can assist you in keeping your computer clean. All of the software listed here has both paid and free versions, it is not necessary to purchase any of the software listed here. Please make sure to read the disclaimer at the top of this page in regards to software links.
PC-
Avast
AVG
Bitdefender
Malwarebytes

Opening Popup Windows

Upon logging in, the Student Portal should open in a new window.  If you are having trouble logging in please check our HOW TO: DISABLE POP UP BLOCKER for instructions on disabling pop up blockers.

*Some operating systems will minimize the new pop up window to the task bar.  Please be sure to check the task bar for any pop up windows

Opening PDF Files in Browser

  1. In Adobe Reader or Acrobat, choose Edit > Preferences.
  2. Select Internet.
  3. Deselect Display PDF In Browser and then click OK.
  4. Choose Edit > Preferences > Internet, select Display PDF In Browser and then click OK.

Check Firefox settings

  1. At the top of the Firefox window, click on the Tools menu and select Options….
  2. Select the Applications panel.
  3. Find Adobe Acrobat Document in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the Adobe Acrobat Document entry and select Use Adobe Acrobat (in Firefox).

Remote Support (for use when on the phone with a representative)

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